EPWI Manual Quick Returns Program (Fillable PDF)
EPWI Quick Returns Program steps:
- Download EPWI fillable RMA form
- Complete on your screen and email to returns@epwi.net or print and complete then email.
- EPWI will process and return via email the pending RMA and a link for printing return labels.
- Carefully pack your returns, attach label and give to your UPS driver.
- Upon receipt EPWI will inspect returns and a finalized Credit Memo will be emailed to the email of record in our system. To add an email send it to admin@epwi.net please make sure to include your name and account number.
Note that fees charged for the UPS return label(s) are greatly reduced from UPS published rates
See complete EPWI returns policy below.
GENERAL MERCHANDISE RETURN POLICY
A. All return items must be in saleable condition and original packaging. Open gaskets, engine bearings, or broken skin packs are specifically non-returnable.
B. Credits will be applied against purchases in the month issued.
C. We will not accept for return any discontinued, obsolete, non-stocking (special order), modified, installed, altered or un-saleable items.
D. It is the customer’s responsibility to get returns back to the originating warehouse in a timely manner. All returns must be shipped prepaid. Collect shipments will be refused. Upon request EPWI will issue a UPS return services label to complete a return. Highly discounted freight charges for the return label(s) will be deducted from the customer’s credit memo.
E. All returns received at EPWI more than 30 days from the invoice date on which they were purchased are subject to a minimum 15% restocking charge. Merchandise returned in less than 30 days from invoice date will be issued credit at prices paid with no handling charge as long as total credits for the past twelve months are less than 10% of the sales for the same period. Returns exceeding 10% will be subject to a minimum 15% restocking charge. Core returns, policy adjustments, rebates, fully documented warranty claims and elite discount credits will not be subject to a handling or restocking charge - nor will they be included in the calculations for credits as a percentage of sales.
F. An EPWI engine kit component may be exchanged for an alternate component or size listed in the same kit for up to 30 days with no restocking charge. Customer must identify the return as a kit or size exchange, and identify the component and size of both the exchanged part and the replacing part to receive proper credit.
EPWI RESERVES THE RIGHT TO CREDIT, EXCHANGE, RETURN AS IS, OR REFUSE ALL RETURN ITEMS
DEFECTIVE MERCHANDISE RETURNS
It is the installing mechanics responsibility to check the parts used for proper size and application to insure that they will correctly replace the original parts. We will exchange any incorrect parts prior to installation. We will not assume any liability for loss or damage if the wrong part is installed and will in no way be responsible for the customer-assembled engine or components. The only warranties provided for materials and parts sold by EPWI are those issued solely by the individual manufacturer of the part or material. EPWI shall not be liable for any labor charges, or other costs or expenses incurred by customer’s removal, replacement, adjustment, or repair of any part. EPWI assumes no liability or responsibility for any damages either direct or consequential. EPWI expressly prohibits and denies any person from issuing any expressed or implied warranty on its behalf. Manufacturers shall be the sole judges of all warranties. Any claims under the manufacturer’s warranty must be accompanied by a warranty card that has been completed by the customer.
